SmokyRavenCreative.com

PRIVACY POLICY

Last Updated: January 10, 2025

Effective Date: January 10, 2025

10DLC SMS Compliance Disclaimer

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

1. INTRODUCTION

Smoky Raven Creative, Inc. (“we,” “us,” or “our”) values and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services (“Services”), including:

  • Visiting our website at smokyravencreative.com
  • Using our print and signage services
  • Engaging with us through communications, sales processes, or events

This policy applies to information we collect through:

  • Our website
  • Email, text, and other electronic communications
  • In-person consultations and meetings

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

  • Request information about our services
  • Create an account or profile
  • Submit design files for printing
  • Communicate with us regarding orders or services
  • Participate in surveys or marketing communications

This may include:

  • Name and contact information
  • Business or organization details
  • Payment information
  • Design files and project specifications
  • Communication preferences

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • Usage details (through LiteSpeed Cache)
  • IP addresses
  • Browser type
  • Access times
  • Pages viewed

2.3 Technical Infrastructure

Our website utilizes:

  • WPForms for contact form management
  • LiteSpeed Cache for performance optimization
  • Secure file transfer systems for design submissions

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support and service
  • Communicate about your account or orders
  • Send technical notices and security updates
  • Respond to your comments and questions
  • Provide information about our services
  • Improve our website and services
  • Comply with legal obligations

4. DATA RETENTION AND SECURITY

4.1 Retention Period

We retain personal information for:

  • Active accounts: Duration of the business relationship
  • Inactive accounts: One year from last interaction
  • Financial records: As required by law
  • Project files: One year from project completion

4.2 Security Measures

We implement appropriate security measures, including:

  • Encrypted data storage
  • Secure file transfer protocols
  • Limited access controls
  • Regular security assessments

5. YOUR RIGHTS AND CHOICES

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your information
  • Opt-out of marketing communications
  • Object to certain data processing

To exercise these rights, contact us at: Please use our contact form at: https://smokyravencreative.com/contact/

6. DATA SHARING AND DISCLOSURE

We do not sell your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your information with:

  • Service providers assisting with our operations
  • Print production partners (for order fulfillment)
  • Professional advisers (e.g., lawyers, accountants)
  • Government authorities (when required by law)

7. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of any material changes by:

  • Posting the new Privacy Policy on our website
  • Updating the “Last Updated” date
  • Sending an email notification to account holders

8. CONTACT US

For questions about this Privacy Policy or our privacy practices, contact:

Please use our contact form at: https://smokyravencreative.com/contact/

9. ADDITIONAL RIGHTS

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information.

European Residents

Under the General Data Protection Regulation (GDPR), European residents have specific rights regarding their personal information.

10. ACCEPTANCE OF THIS POLICY

By using our Services, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our Services.